The Office of Technology for Teaching and Learning (OTTL) provides support to faculty in any area related to teaching, technology, instructional design and much more.
We can work with you on your face-to-face classes, online and hybrid to fully develop or just enhance your classes. We also provide professional development opportunities for faculty throughout the year and can do one-on-one meetings as well, just stop by or make an appointment with any of our instructional designers. To learn more about the variety of services and support we offer, visit our About Us page.
OTTL also provides a variety of resources including links to tools, articles, and tutorials for the various systems and platforms we support. We host various events throughout the year as well as share relevant events with other organizations.
OTTL has organized a variety of resources to support faculty on how to transition their face-to-face courses to the online environment. Resources include information on how to rapidly transition a face-to-face class, instructional strategies, facilitating online courses and much more! You can find recordings of past webinars for training on specific tools and learn how to access self-paced, on-demand training directly from D2L. We have also included information on external groups who are providing high quality professional development that we encourage you to take advantage of. Please take some time to familiarize yourself with these resources. We will continue to add additional resources and updates to the site as needed based on requests.
It's a new year and a new semester! Make sure your online course is updated and ready to launch with OTTL's Semester Start Checklist.
As always, email us at firstname.lastname@example.org for further assistance.
Teaching with Technology sessions have ended, but you can still benefit from the training sessions. Here is our playlist of recordings.
Please contact Kristine Pruett at email@example.com or ext. 4676. if you have any questions.
The lastest addition to our D2L/LIVE support resources is the "Virtual Assistant" available at the bottom-right of all LIVE pages. Enter your question and receive tips and links to relevant resources or open a live Chat session with D2L's technicians. Phone support is also available through the Assistant at all hours directly from D2L End-User Support Services. D2L Support agents will assist faculty and students who need support performing various tasks within their courses when University staff are not available. Agents will be able to walk end-users through the steps necessary to solve their issue or provide a training resource. Anytime you need assistance in D2L/LIVE and the University's Help Desk is closed, you can use this service - including overnight and weekends.
Please note that D2L End-User Support Services (EUSS) cannot reset passwords, so if you are having log in issues you will still need to contact the Wilkes Help Desk during their operating hours. In addition, EUSS will only have read-only access and will not be able to perform any specific actions within our course platform. They will only provide training and instruction on how to resolve issues. Some cases may be referred back to the University for further assistance if it outside their scope of services or access.