Hi, I’m John Wilkes (JW), a chatbot or virtual assistant. I provide 24/7 support for your general questions related to admissions, IT, residence life, billing, and financial aid at Wilkes University.John Wilkes (JW)
Below are some tips to get you started.
- Use question format and ask one question at a time.
- Keep it simple. I use keywords to find your answer.
- Don’t submit personal information. I provide general answers.
- I’m not a real person, but I can help you get to one. Just type, “Contact office.”
- Take advantage of my links and suggestions. If I can’t answer your specific question, I’ll provide helpful resources or contact information.
- I speak multiple languages, including English and Spanish! Click on the globe icon at the top of my window and let’s talk!
- You can clear our conversation or download a transcript of it. Click on the three dots next to the globe icon at the top of my window.
- I work with admissions, IT, residence life, billing, and financial aid at Wilkes University. If your question is about another area of the University, just type, “Contact Office” and I’ll do my best to help. You can also call 570-408-5000 for our switchboard.
- I’m learning all the time. If I can’t answer your question, I’ll work with my friends back at the office and assist you better next time.