Graduate Assistant Positions

The Graduate Assistant (GA) for the Office of Admissions supports the daily operations of both the Undergraduate and Graduate Admissions teams while gaining hands-on experience in higher education recruitment, student engagement, and enrollment management. This position is ideal for a graduate student interested in student affairs, higher education administration, communications, marketing, or enrollment management.

The GA will assist with prospective student communication, event support, office operations, and management of student ambassador initiatives. This role requires strong communication skills, professionalism, organization, and the ability to work collaboratively in a fast-paced environment.

Primary Responsibilities

• Assist with front office operations and provide support to prospective students and families visiting the Office of Admissions
• Support admissions counselors with recruitment initiatives, communication follow-up, appointment scheduling, and data entry
• Assist in coordinating and supervising the student ambassador program
• Conduct outreach to admitted graduate students through the “Students Helping Students” campaign
• Help manage admissions events, including open houses, accepted student programs, campus tours, and special visit days
• Oversee, schedule, and orchestrate graduate campus visits
• Attend graduate admissions events and serve as a key touch point for graduate students
• Communicate with prospective students via phone, email, text, and virtual platforms
• Assist with social media, marketing, and student engagement initiatives as needed
• Maintain accurate records and assist with CRM/database updates
• Support office coverage during periods when admissions staff are traveling for recruitment
• Perform additional administrative and project-based duties as assigned

Desired Qualifications

• Enrollment in a graduate program at Wilkes University
• Strong written and verbal communication skills
• Excellent organizational and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Ability to work independently and collaboratively
• Professional demeanor and customer service skills
• Strong attention to detail and commitment to confidentiality

Preferred Skills

• Public speaking and presentation experience
• Experience working with diverse student populations
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
• Experience with data management, reporting, or database systems
• Familiarity with financial literacy, student services, or higher education processes preferred
• Graphic design or communication experience, including Canva or similar platforms, is a plus

Learning Outcomes

Through this position, the GA will gain experience in:

• Financial aid administration and regulatory compliance
• Student advising and customer service
• Professional communication and presentation development
• Data management, reporting, and operational processes
• Financial literacy programming and student outreach
• Collaboration within a university administrative setting
• Enrollment management and student success initiatives

Scranton Fringe Festival

Hybrid. 3 credits.

The student will be responsible for performing an average of nine hours of service per week for the semester for Scranton Fringe, a nonprofit arts organization producing theater and creative experiences and hosts of a large annual arts festival, year-round productions, and educational programs. Most work may be completed remotely, with occasional opportunities to attend rehearsals, readings, performances, workshops, and community events in the greater Scranton area. The student must be available in person for key dates/performances if occurring during their assistantship.

Working under the supervision of Scranton Fringe Festival’s Executive Director, Board Chair, and artistic staff, the student will support the organization’s development and presentation of new theatrical and literary work.

Duties may include:

• reading and evaluating original scripts, published works, performance proposals, and artist applications;
• supporting the review of submissions for the annual Scranton Fringe Festival, year-round mainstage productions, and the annual Playwright Incubator Program;
• providing dramaturgical research and developmental feedback to playwrights and other participating artists;
• assisting with playwriting workshops, staged readings, new-work programs, and artist-development initiatives;
• drafting and editing program notes, artist interviews, press materials, website/social media copy, educational resources, and other written content;
• supporting grant writing, project documentation, data collection, and reporting;
• communicating with participating writers, performers, directors, applicants, and community partners;
• helping to document and archive original work developed or presented by Scranton Fringe;
• assisting with selected festival, production, marketing, and community-engagement projects, including distributing promotional materials, representing Scranton Fringe at community events, and participating in partnership meetings or presentations;
• performing other duties as assigned.

The Graduate Assistant will gain practical experience in dramaturgy, literary management, nonprofit arts administration, artistic application review, new-play development, theatrical production, grant writing, community outreach, and the promotion of contemporary creative work.

Applicants should possess strong writing, editing, communication, critical-reading, and organizational skills. An interest in playwriting, theatre, literary arts, community engagement, or nonprofit arts administration is strongly preferred.

The successful candidate must be able to work independently, meet deadlines, communicate professionally and respectfully with artists and partners, maintain confidentiality when reviewing applications and proposals, and manage multiple projects at different stages of development.

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Applicants interested in this position should email their completed application to Dr. David Hicks at david.hicks@wilkes.edu email link.