Wilkes University

Resource Directory

Resource Directory at Wilkes

This directory was created to assist Wilkes Student Veterans in locating the correct lines of communication as to which faculty, staff, and offices to locate in assistance to answer any questions that may come up during your time at Wilkes University.

Military Friendly: Wilkes University has been designated a Military Friendly School by G.I. Jobs magazine. It is the tenth consecutive year that Wilkes has been named to the list, which honors the top colleges, universities and trade schools in the country that are doing the most to support America’s military service members, veterans and spouses as students to ensure their success on campus and after graduation.

Yellow Ribbon Program: Wilkes University is pleased to participate in the U.S. Department of Veterans Affairs’ Yellow Ribbon GI Education Enhancement Program. This program allows Wilkes to cover post-9/11 veterans’ tuition expenses that exceed the highest public in-state undergraduate tuition rate. Wilkes can contribute up to 50% of those expenses, and VA will match the same amount as the institution. The Yellow Ribbon Program is a provision of the Post-9/11 Veterans Educational Assistance Act of 2008.

Green Zone Certified*: Trained faculty and staff knowledgeable about the military affiliated student experience. These individuals lend a sympathetic ear and help the student veteran identify and connect with the appropriate resources.

Student Veterans of America (SVA):  Wilkes University is now chaptered member of the Student Veterans of America. SVA is a coalition of student veterans groups on college campuses across the globe. These member chapters are the programs that help veterans reintegrate into campus life and succeed academically.

Inter-Organizational Veteran Educational Support Team (INVEST): The program, INVEST is designed to help military veterans, their families’, and dependents with the transition into civilian life by providing support and services to meet their specific needs in post-secondary education.

Benefits of INVEST include;

  • Free College Application Waiver
  • Accelerated Admission Review
  • Early Registration
  • Mock Interviews
  • Resume Workshops
  • Tutoring Support
  • Educational/ Career Fair
  • Financial Program

If you have any further questions about INVEST, please feel free to contact;

Megan Boone Valkenburg,
Civic Engagement Coordinator*
Student Development
203 Henry Student Center
(570) 408-5905

Emily McGaha*
Student Development
204 Henry Student Center
(570) 408-3488

Academic Support Services: Provides comprehensive academic support services to promote undergraduate student academic excellence and success. Students engage in active learning, reflection, and collaboration through academic support services that teach foundational skills and strategies and promote independence to achieve academic, personal, and lifelong success.

  • Academic Counseling and Coaching
  • Supplemental Instruction
  • Academic Success Workshops
  • Peer Tutoring

Appointments are made online or by visiting

Katy Betnar 
Director, University College Learning Center

Dr. Chad Stanley, Associate Professor
Director of the Writing Center
Kirby Hall 209

Dr. Kathleen Kemmerer,
Adjunct Faculty*
Kirby Hall
570-408-4167                                                                                kathleen.kemmerer@wilkes.edu

 Academic Writing

Admissions: Admissions will answer and assist you regarding your transfer into Wilkes.

Amy Patton, Associate Director
Chase Hall
(570) 408-4407

Amy Terkowski, Assistant Director
Chase Hall
(570) 408-4409

Bursar's Office: The office of the Bursar provides financial services support to student’s parents’ faculty, staff, deans, department heads and administration.  The office functions primarily as a the office depository for all university funds and is responsible for tuition billing, collection of tuition and fees, managing payment plans, processing student refunds and handling all university banking transactions.   


Anne Kotarski
Bursar's Office
32 W. South St.
(570) 408-4654

Cheryl Yustat
Bursar's Office
32 W. South St.
(570) 408-4658

Patricia Mangold
Bursar's Office
32 W. South St.
(570) 408-4653

Career Services: Career Services provides opportunities for students and alumni to clarify their career goals via individual coaching, consultations, interest assessments and Life-Career Planning courses. We help you to create a professional career development plan and to connect with the employment and educational resources you need to attain your career goals.  

Carol Bosack, Director*
Career Services
Conyngham Hall 2nd Floor
(570) 408-4063

Cooperative Education and Internships: Cooperative education is a process that formally integrates a student's academic studies with productive work experiences in professional settings. Internships & Coops provide students an opportunity to see the relationships between course work and actual jobs, meet potential employers, gain employment references, establish relationships with mentors, gain entry into companies that interest them and earn gain academic course credit.

Sharon Castano, Coordinator*
Henry Student Center
(570) 408-2950

Controller's Office: The Controller’s Office supports and advances Wilkes University’s mission by ensuring the University’s fiscal integrity through effective administration, direction and financial stewardship over the University resources.  Our office partners with university units to ensure fiscal integrity by establishing and implementing best practices, internal controls and standardized financial policies, and by providing information, guidance, training and consultations.  

Janet Kobylski
32 West South Street
(570) 408-4501

Jessica Swingle
Assistant Controller
32 West South Street
(570) 408-4657
Green Zone Certified
Erica Acosta, Associate Director
Diversity Affairs
Max Roth Center
(570) 408-7856
Mary Beth Mullen, Coordinator
Student Affairs
Conyngham Hall 203
Katy Betnar, Learning Specialist
Student Affairs
Conyngham Hall 202
(570) 408-4233
Debra Archavage
Kirby Hall 202
(570) 408-4530
Carol Bosack, Director
Career Services
Conyngham Hall 2nd Floor
(570) 408-4063
Caitlin Czeh, Campus Interfaith
Student Development
(570) 408-5904
Michele Geiser Dr. Philip Ruthkosky, Associate Dean
Student Development
(570) 408-4108
Health and Wellness Services: Provides Health and Counseling Services. Open Monday - Thursday, 8:30 a.m. - 7:00 p.m. and Friday, 8:30 a.m. - 4:00 p.m.
Melissa Gaudio, M.A., NCC
Campus Counselor
Health and Wellness Services
Registrar's Office: The Registrar's office provides services related to the creation and maintenance of academic records and oversee many academic functions of the University

Registrar's Office
Capin Hall
(570) 408-2000
Testing: If taking a course related to prior military experience one may have the chance to test out of that course. In order to test out of courses the decision is up to the department chairs and they will decide which courses are appropriate and what the process is for earning credits. Mr. Thomas is the contact person who tracks the process and is there to provide guidance.

Thomas Thomas, Executive Director
University College
(570) 408-4154

Veteran’s Counselor: Questions regarding G.I Bill and other services.

Lt. Col. Mark Kaster, USAF Ret.*
418 Cohen Science Center
(570) 408-5046

Veteran Support Contact List: Below is a list of off-campus/community, state, and national support agencies that assist veterans with issues/challenges. Wilkes veterans are encouraged to use available Wilkes University counseling and support assets, but should feel free to contact the below agencies at any time.

National Programs

Veterans Crisis Line

HOPE Now Alliance
www.fha.gov or www.hopenow.com
"HOPE NOW is an alliance between counselors, mortgage companies, investors, and other mortgage market participants. This alliance will maximize outreach efforts to homeowners in distress to help them stay in their homes and will create a unified, coordinated plan to reach and help as many homeowners as possible."

National Call Center for Homeless Veterans

National Coalition for Homeless Veterans
Toll-free: 800-VET-HELP
Resource and technical assistance center for a national network of community-based service providers and local, state and federal agencies that provide emergency and supportive housing, food, health services, job training and placement assistance, legal aid and case management support for hundreds of thousands of homeless veterans each year.

PA State Programs

PA Housing Finance Agency Harrisburg
717-780-3800; 800-342-2397
"The Pennsylvania Housing Finance Agency works to provide affordable homeownership and rental apartment options for senior adults, low- and moderate-income families, and people with special housing needs."

VFW Service Officer
(Helps with certifying paperwork for VA related claims, benefits for veterans, and veterans in crisis)
Dave Bower
Office: 570-748-5929
Home: 570-923-2422
Cell: 570-295-7466

Lackawanna County

PA National Guard State Family Program Region 3
Family Assistance Center Specialists (helps with anything and everything for vets)
Megan Janes
O: 570-496-8998
C: 717-821-4709

Hope for Veterans
Referral hotline: 1-855-483-8466
Specifically for Veterans who are homeless or faced with impending homelessness. Those enrolled in the program, if eligible, can also get temporary financial assistance.

Luzerne County

Job Search
O: 570-822-1101

Commission on Economic Opportunity
Veteran's Transitional Housing Program: The Commission on Economic Opportunity, in collaboration with the Wilkes-Barre VA Medical Center, operates a homeless veterans transitional housing program. This project provides transitional housing and supportive services for homeless veterans with serious mental health and substance abuse problems.
Kermit Douglas
O: 570-826-0510

Family Service Association of Northeastern Pennsylvania
Amy Freeman
O: 570-823-5144

Family Service Association of Wyoming Valley
Support to Veteran Families, Crisis Support, Counseling
Mike Zimmerman: 570-823-5144
HOTLINE: 1-888-829-1341

NEPA Vet Multicare Alliance:

PA National Guard State Family Program Region 3
Family Assistance Center Specialists (helps with anything and everything for vets)
Megan Janes
O: 570-496-8998
C: 717-821-4709

Pennsylvania American Legion
Paperwork and bureaucracy of government in order to get the benefits and medical care deserved. The American Legion department service officers (DSO) offer free advice and guidance for veterans who need the services provided by the Department of Veterans Affairs.
O: 570-821-2525

St. Hedwig's Veterans Village
Catholic Social Services of the Diocese of Scranton assisting homeless veterans. Additionally, a full range of supportive services will be provided by C.S.S. to the veterans as well as helping them find jobs, educational, recreational, and other opportunities within the community.
Luke Malonis
C: 570-906-0764

Tri-Vets Community Action Team
Crisis Support, Job Placement/Search, Resumes, Counseling
Karla Porter: 570-592-8378

Veteran Center, Scranton
Gretchen Bentler: 570-344-2676 (BENEFIT ISSUES/COUNSELING)

Veterans Affairs
Non-Service connected benefits including Aid and Attendance: (570) 706-3960, option #1
Service connected Compensation benefits: (570) 706-3960, option #2
Veteran Burial benefits: (570) 706-3960, option #3
Pennsylvania Emergency Assistance and Real Estate Property Tax Exemption: (570) 706-3960, option #4
Military Discharges, DD214: (570) 706-3960, option #5

Wilkes-Barre VA hospital
Medical & Emergency
24 hour POC: 877-928-2621

Department of Veterans Affairs Medical Center
Supported Employment Specialist
Thomas DiMatteo
O: 570-824-3521, ext. 7346