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Help & Support

Help Desk 570-408-HELP (T) 866-264-1462 (T) online workorder

NEED Technology HELP?

Dial xHELP (x4357) or 1-866-264-1462 or submit an online support request to the Technology Help Desk. We're available 24/7, holidays included.

To better assist you, please be in front of a computer when you call and have your WIN if you are having access problems. If the TSC is not able to resolve the issue on the initial call, he or she will have a second-tier technician contact you to help assist in resolving your technology support issue. Your request will be logged into our Help Desk Online(HDO) by a Technology Support Consultants (TSC) and you will receive an email to confirm your support issue.

 

Because it is our goal to provide you with outstanding services...

after we close your case you receive a survey. We value your feedback. After reviewing each survey we follow up on any that indicate our services did not meet your expectations.
 


Want to win a $10 gift card to the Wilkes Bookstore?

Each month we draw a winner from those users who complete surveys. The more surveys you complete the better your chances to win!

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  • 84 West South Street, Wilkes-Barre, PA 18766 |
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